Service Manager
This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.To view the help for the latest version of Service Manager, click here
Working with Fulfillment Items
A fulfillment item is the runtime instance of a fulfillment item package. It contains a list of tasks for delivering the fulfillment item and one or more workflows for task execution.
When a Service Catalog user selects a fulfillment item package in a service request form, a fulfillment item is created for that instance of the request. After the request is fulfilled, the fulfillment item status is set to completed.
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